OilMixer receives a large volume of customer queries every day. Managing these manually was not only time-consuming but also prone to errors. With Deskhero, they were able to automate several aspects of their customer support process, including ticket management, reply generation, and search enhancement.
The AI-powered system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
The AI also enhances the search results on their helpdesk, allowing customers to find relevant information quickly and easily. This has reduced the number of basic queries reaching their customer support team, allowing them to focus on more complex issues.
With Deskhero's custom fields and structured data lists, OilMixer can tailor their helpdesk to their specific needs. They can create custom email domains and user groups to further organize their customer support process.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of OilMixer's customer support process, allowing their team to focus on providing exceptional customer service.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI automates several aspects of customer support, including ticket management, reply generation, and search enhancement. This reduces the manual workload on the customer support team, allowing them to focus on more complex tasks.
How does Deskhero's AI ensure consistency and accuracy in responses?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are consistent and accurate, based on the information available.
How does Deskhero help in organizing the customer support process?
Deskhero provides features like custom fields, structured data lists, custom email domains, and user groups. These can be used to tailor the helpdesk to the specific needs of the company, making the customer support process more organized and efficient.
* This article provides an example of how a fictive company in the Blending and packaging of essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
