AromaBlendz receives numerous customer queries daily about their products, usage instructions, safety guidelines, and more. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management using the AI-powered system. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response time.
The AI capability also enhanced the search results on their helpdesk. Customers can now easily find relevant information from the comprehensive knowledge base, which includes articles generated from word, powerpoint, pdf files, and even scraped website data. This has reduced the number of repetitive queries and improved the overall customer experience.
Deskhero's AI also helps AromaBlendz to categorize and prioritize tickets based on their urgency and relevance. This has improved the efficiency of their customer support team and ensured that critical issues are addressed promptly.
With custom fields and structured data lists, AromaBlendz can tailor their helpdesk to suit their specific needs. They can create custom email domains and user groups to further organize their customer support process.
Overall, Deskhero's advanced AI capabilities have transformed AromaBlendz's customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results.
How does Deskhero help in prioritizing tickets?
Deskhero's AI can categorize and prioritize tickets based on their urgency and relevance. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Blending and packaging of essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
