BlendMax receives a wide range of customer inquiries, from product information, order status, to technical issues with their online ordering system. Using Deskhero's advanced AI capabilities, BlendMax is able to provide quick and accurate responses to these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
BlendMax also uses Deskhero's AI capabilities to improve the search results on their knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant articles, improving the customer's ability to self-serve and reducing the load on the customer support team.
Moreover, BlendMax utilizes the custom fields and structured data lists features of Deskhero to categorize and prioritize customer inquiries. This allows the customer support team to focus on the most urgent and important issues first, improving overall customer satisfaction.
The comprehensive search bar feature of Deskhero has also proven invaluable to BlendMax. It allows the customer support team to quickly find relevant information, reducing the time spent on each ticket and increasing the team's overall productivity.
Lastly, BlendMax uses the REST API feature of Deskhero to integrate the platform with their existing systems. This seamless integration has further improved the efficiency of their customer support process.
How does Deskhero's AI capabilities improve the quality of customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, improving the accuracy of responses and the overall quality of customer support.
How does the comprehensive search bar feature of Deskhero work?
The comprehensive search bar allows users to quickly find relevant information across tickets, knowledge base articles, uploaded files and scraped website data. This reduces the time spent on each ticket and increases the productivity of the customer support team.
What is the benefit of using the REST API feature of Deskhero?
The REST API feature allows Deskhero to be integrated with existing systems, providing a seamless customer support experience. This integration improves the efficiency of the customer support process.
* This article provides an example of how a fictive company in the Blending/Mixing Services for Fruit & Vegetable Juices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
