VeggieSplash receives numerous helpdesk requests daily, ranging from technical issues with their online ordering system, product information, to order status. Using Deskhero's advanced AI capabilities, VeggieSplash is able to quickly and accurately respond to these requests. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
Deskhero's AI capabilities also enhance the search results on VeggieSplash's knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant articles, improving the customer's ability to self-serve and reducing the load on the helpdesk team.
Additionally, VeggieSplash utilizes the custom fields and structured data lists features of Deskhero to categorize and prioritize helpdesk requests. This allows the helpdesk team to focus on the most urgent and important issues first, improving overall customer satisfaction.
The comprehensive search bar feature of Deskhero has also proven invaluable to VeggieSplash. It allows the helpdesk team to quickly find relevant information, reducing the time spent on each ticket and increasing the team's overall productivity.
Finally, VeggieSplash uses the REST API feature of Deskhero to integrate the platform with their existing systems. This seamless integration has further improved the efficiency of their helpdesk process.
How does Deskhero's AI capabilities improve the efficiency of helpdesk services?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, reducing the time spent on each ticket and improving the accuracy of responses.
How does the comprehensive search bar feature of Deskhero work?
The comprehensive search bar allows users to quickly find relevant information across tickets, knowledge base articles, uploaded files and scraped website data. This reduces the time spent on each ticket and increases the productivity of the helpdesk team.
What is the benefit of using the REST API feature of Deskhero?
The REST API feature allows Deskhero to be integrated with existing systems, providing a seamless helpdesk experience. This integration improves the efficiency of the helpdesk process.
* This article provides an example of how a fictive company in the Blending/Mixing Services for Fruit & Vegetable Juices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
