BluRays Unlimited receives numerous customer queries daily, ranging from technical issues with Blu-ray discs to inquiries about order status. With Deskhero, the company efficiently manages these tickets using the platform's structured data lists and custom fields. The AI capability enhances this process by predicting relevant responses based on previous tickets and knowledge base articles.
The company also utilizes Deskhero's AI to generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. This automated process saves time and ensures that the most relevant and updated information is available for both customer support agents and customers.
Deskhero's AI also enhances the search bar functionality. When customers or support agents search for information, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results. This feature significantly reduces the time spent searching for information and improves the overall customer service experience.
Additionally, BluRays Unlimited uses the AI capabilities to scrape data from their website, which is then used to update the knowledge base and improve the accuracy of the suggested replies. This proactive approach keeps the knowledge base current and ensures that the AI always provides the most accurate and helpful responses.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities further enhance this integration by learning from the data in these systems and improving its predictive capabilities.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by predicting relevant responses based on previous tickets and knowledge base articles. This feature not only speeds up the response time but also ensures that the responses are accurate and helpful.
How does the AI enhance the search bar functionality?
When a search is made, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results. This significantly reduces the time spent searching for information.
How does the company use Deskhero's REST API?
BluRays Unlimited uses Deskhero's REST API to integrate the platform with their existing systems. The AI capabilities further enhance this integration by learning from the data in these systems and improving its predictive capabilities.
* This article provides an example of how a fictive company in the Blu-ray Duplication & Replication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
