Oceanic Vessels Ltd. uses Deskhero's AI capabilities to manage their extensive knowledge base, including articles generated from word, powerpoint, pdf files, and scraped website data. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content.
The AI system then sends this relevant content through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries and enhancing the quality of responses. This has led to a significant improvement in customer satisfaction rates.
Furthermore, the AI system enhances search results, making it easier for customer support agents to find relevant information quickly. This has reduced the average resolution time for customer queries and improved the overall efficiency of the customer support team.
Oceanic Vessels Ltd. also uses Deskhero's custom fields and structured data lists to manage user groups and tickets effectively. The advanced AI capabilities of Deskhero have made the management of these aspects much more efficient, reducing administrative overhead.
Finally, the REST API provided by Deskhero allows Oceanic Vessels Ltd. to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI improve the quality of customer support responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, improving the quality of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for customer support agents to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Boat and Ship Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
