Seascape Boat Services receives numerous inquiries and service requests daily. To manage these effectively, they use Deskhero's tickets management feature. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, Seascape can categorize and prioritize tickets based on the type of service required, urgency, and other relevant factors. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's knowledge base is a valuable resource for Seascape's customers. The AI capabilities generate articles from various sources like word documents, powerpoint presentations, and pdf files, providing comprehensive and easily accessible information.
Seascape also utilizes Deskhero's website scraping feature. The AI analyzes the scraped data and enhances the search results, making it easier for customers to find relevant information.
Finally, Seascape uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless operations and data consistency.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the time taken to respond to customer inquiries.
How does Deskhero's knowledge base benefit Seascape's customers?
Deskhero's AI generates knowledge base articles from various sources, providing comprehensive and easily accessible information to Seascape's customers.
How does Deskhero's website scraping feature enhance search results?
Deskhero's AI analyzes the data scraped from Seascape's website and uses it to enhance the search results, making it easier for customers to find relevant information.
* This article provides an example of how a fictive company in the Boat Repair and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
