Oceanic Maintenance Services uses Deskhero's tickets management feature to handle the multitude of service requests and inquiries they receive daily. The platform's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest replies, greatly reducing the response time.
With Deskhero's custom fields and structured data lists, Oceanic can efficiently categorize and prioritize tickets. This ensures that critical issues are addressed promptly, leading to higher customer satisfaction.
Oceanic also leverages Deskhero's knowledge base to provide their customers with comprehensive information about boat repair and maintenance. The AI capabilities generate articles from various sources, enriching the knowledge base with valuable content.
Additionally, Oceanic uses Deskhero's website scraping feature. The AI analyzes the scraped data and enhances the search results, making it easier for customers to find relevant information.
Finally, Oceanic integrates Deskhero with their existing systems using the platform's REST API. This ensures smooth operations and maintains data consistency across all systems.
How does Deskhero's AI reduce the response time for Oceanic's service requests?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, greatly reducing the response time for Oceanic's service requests.
How does Deskhero's knowledge base enrich Oceanic's customer information resources?
Deskhero's AI generates knowledge base articles from various sources, enriching Oceanic's knowledge base with comprehensive information about boat repair and maintenance.
How does Deskhero's website scraping feature enhance Oceanic's customer search experience?
Deskhero's AI analyzes the data scraped from Oceanic's website and uses it to enhance the search results, making it easier for customers to find relevant information.
* This article provides an example of how a fictive company in the Boat Repair and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
