BoilerTech Solutions receives numerous customer queries daily, ranging from installation instructions to troubleshooting complex system issues. By leveraging Deskhero's AI capabilities, BoilerTech can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded manuals, and scraped website data. This significantly reduces the time taken by the support team to respond to customer queries.
With Deskhero's custom fields and structured data lists, BoilerTech can categorize and prioritize tickets effectively. The AI-powered search bar enhances the search results by using OpenAI Embeddings, enabling the support team to find relevant content quickly and efficiently.
The knowledge base feature of Deskhero allows BoilerTech to create a comprehensive repository of information. The AI capabilities of Deskhero can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's REST API allows BoilerTech to integrate the platform with their existing systems seamlessly. This ensures a smooth flow of data and enhances the efficiency of the support operations.
By utilizing Deskhero's advanced AI capabilities, BoilerTech has been able to improve their customer support operations significantly. The platform has not only reduced the resolution time but also improved the overall customer experience.
How does Deskhero's AI capabilities enhance the efficiency of our customer support operations?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies and enhance search results. This helps in providing quick and accurate responses to customer queries, thereby improving the efficiency of your support operations.
How can we integrate Deskhero with our existing systems?
Deskhero provides a REST API that allows you to seamlessly integrate the platform with your existing systems. This ensures a smooth flow of data and enhances the efficiency of your support operations.
How does Deskhero ensure that our knowledge base is always up-to-date?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This ensures that your knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Boiler and Condenser Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
