PageTurners deals with a vast amount of data, including customer details, order information, and technical specifications. They use Deskhero's structured data lists and custom fields to organize this data. However, the platform's AI capabilities add another dimension to their data management.
The AI uses OpenAI Embeddings to analyze the data and understand its context. This understanding allows the AI to suggest relevant replies to customer queries, significantly reducing the time support staff spend on each ticket.
In addition, the AI enhances search results within the platform. When staff members use the comprehensive search bar, the AI uses the embeddings to find and display the most relevant data, making it easier to find the information they need.
Deskhero's AI also assists in creating knowledge base articles. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature allows PageTurners to keep their knowledge base updated with minimal effort.
Overall, by using Deskhero's AI capabilities, PageTurners has improved its data organization and customer support, leading to increased operational efficiency and customer satisfaction.
How does the AI help in organizing data?
The AI uses OpenAI Embeddings to analyze the data and understand its context. This understanding allows the AI to enhance search results within the platform, making it easier to find the relevant data.
How does the AI improve customer support?
The AI suggests relevant replies to customer queries, significantly reducing the time support staff spend on each ticket. This leads to faster query resolution and improved customer satisfaction.
Can the AI create new knowledge base articles?
Yes, the AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature makes it easy to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Book Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
