InkMasters handles a multitude of printing orders each day, requiring efficient workflow management. They use Deskhero's kanban board and user groups features to organize tasks and teams. However, the advanced AI capabilities of Deskhero bring an additional layer of efficiency to their operations.
The AI system leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to understand the context of new tasks. This understanding allows the AI to suggest the most suitable team or individual for each task, optimizing the workflow.
In terms of customer support, the AI uses the same embeddings to suggest replies to customer queries. This feature reduces the time support staff spend on each ticket, allowing them to handle more queries in less time.
Additionally, the AI enhances the search results in the knowledge base. When customers use the search bar, the AI finds and displays the most relevant articles, often resolving the customer's issue without any human intervention.
By leveraging Deskhero's AI capabilities, InkMasters has improved its workflow management and customer support, leading to increased productivity and customer satisfaction.
How does the AI assist in workflow management?
The AI uses OpenAI Embeddings to understand the context of new tasks based on previous tickets and other resources. It then suggests the most suitable team or individual for each task, optimizing the workflow.
How does the AI improve customer support?
The AI suggests replies to customer queries, reducing the time support staff spend on each ticket. It also enhances the search results in the knowledge base, increasing the chances of resolving customer issues without human intervention.
Can the AI create new knowledge base articles?
Yes, the AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature makes it easy to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Book Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
