CreativeBooklets Ltd. prides itself on its innovative booklet designs and high-quality craftsmanship. To support their customers, they implemented Deskhero to create a comprehensive knowledge base.
Deskhero's advanced AI capabilities have greatly improved the quality and relevance of CreativeBooklets' knowledge base. The AI uses OpenAI Embeddings from previous tickets, uploaded files like policies, manuals, presentations, and scraped website data to generate knowledge base articles. This has significantly reduced the time taken to create new articles.
The AI also enhances the search results, making it easier for customers to find relevant information quickly. The comprehensive search bar allows customers to search across all data, including knowledge base articles and uploaded files.
Deskhero's user groups feature has also been beneficial for CreativeBooklets. It allows them to create different groups for their various types of customers, ensuring that each group gets the most relevant information.
Overall, Deskhero's advanced AI capabilities have greatly improved the quality and relevance of CreativeBooklets' knowledge base, leading to increased customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets, uploaded files like policies, manuals, presentations, and scraped website data to generate knowledge base articles. This significantly reduces the time taken to create new articles.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results in the knowledge base. It searches across all data, including knowledge base articles and uploaded files, to find the most relevant information.
What is the user groups feature in Deskhero?
Deskhero's user groups feature allows companies to create different groups for their various types of customers, ensuring that each group gets the most relevant information.
* This article provides an example of how a fictive company in the Booklet Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
