BookletCrafters Co. has a dedicated customer base who frequently require support for their booklet making needs. They implemented Deskhero to manage their customer support tickets. The structured data lists and custom fields features made it easy to categorize and prioritize tickets.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of BookletCrafters' ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. The comprehensive search bar allows the team to search across all data, including tickets, knowledge base articles, and uploaded files.
Additionally, the kanban board feature of Deskhero has helped BookletCrafters in visualizing their workflow, making it easier to manage their tickets. The custom email domains feature has also helped in maintaining a consistent brand image.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of BookletCrafters' ticket management, leading to increased customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries. It also enhances the search results, making it easier to find relevant information quickly.
What is the kanban board feature in Deskhero?
Deskhero's kanban board feature allows companies to visualize their workflow, making it easier to manage their tickets.
Can Deskhero maintain a consistent brand image?
Yes, Deskhero's custom email domains feature allows companies to maintain a consistent brand image.
* This article provides an example of how a fictive company in the Booklet Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
