BookletMaster Inc. has a large customer base that frequently requires support for their booklet making needs. They implemented Deskhero to manage their customer support tickets. The structured data lists and custom fields features made it easy to categorize and prioritize tickets.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of BookletMaster's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. The comprehensive search bar allows the team to search across all data, including tickets, knowledge base articles, and uploaded files.
Additionally, Deskhero's REST API has allowed BookletMaster to integrate the platform with their existing systems, further streamlining their operations. The custom email domains feature has also helped in maintaining a consistent brand image.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of BookletMaster's customer support, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. It searches across all data, including tickets, knowledge base articles, and uploaded files, to find the most relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, further streamlining operations.
* This article provides an example of how a fictive company in the Booklet Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
