BookletBarn receives a high volume of customer inquiries regarding product details, order status, and custom design options. To manage these inquiries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
The company also leverages Deskhero's custom fields feature to categorize customer inquiries accurately. This way, the AI can provide more precise suggestions for replies based on the category of the inquiry.
Deskhero's AI capabilities also enhance BookletBarn's search results. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides more relevant search results, making it easier for the support team to find the information they need.
BookletBarn also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain tasks, such as updating customer information or order status, further enhancing their efficiency.
By leveraging Deskhero's advanced AI capabilities, BookletBarn has been able to significantly improve their customer support services, resulting in higher customer satisfaction and increased sales.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to customer inquiries. This significantly reduces the response time and improves the accuracy of the responses.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI provides more relevant search results, making it easier for the support team to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This can help automate certain tasks and enhance efficiency.
* This article provides an example of how a fictive company in the Booklets/Catalogs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
