CatalogCraze regularly deals with a myriad of customer queries ranging from design options, pricing, delivery timelines, and more. To manage these effectively, they employ Deskhero's ticket management system. The AI capabilities of Deskhero use previous tickets and knowledge base articles to generate suggested replies, drastically cutting down on response time.
The company also makes use of Deskhero's user groups feature to assign specific types of queries to specialized teams. The AI capabilities of Deskhero then provide these teams with suggested replies based on the type of query, improving the accuracy of responses.
CatalogCraze also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze this data to enhance search results and suggest replies.
Through Deskhero's REST API, CatalogCraze integrates the platform with their existing CRM and ERP systems. This allows them to automate tasks like updating customer records or tracking order status, further improving their efficiency.
By harnessing the power of Deskhero's advanced AI capabilities, CatalogCraze has significantly improved their helpdesk services, leading to increased customer satisfaction and higher sales.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses previous tickets and knowledge base articles to generate suggested replies to customer queries. This greatly reduces the response time and improves the accuracy of the responses.
How does Deskhero's AI improve search results?
Deskhero's AI analyzes data from previous tickets, knowledge base articles, and scraped website data to enhance search results. This makes it easier for the support team to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This can help automate certain tasks and enhance efficiency.
* This article provides an example of how a fictive company in the Booklets/Catalogs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
