BookletBliss often receives a large number of customer inquiries about product specifications, order status, and custom design options. To handle these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
The company also uses Deskhero's custom email domains feature to ensure that all customer inquiries are directed to the right department. The AI capabilities of Deskhero then provide these departments with suggested replies based on the type of inquiry, improving the accuracy of responses.
BookletBliss also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze this data to enhance search results and suggest replies.
Through Deskhero's REST API, BookletBliss integrates the platform with their existing CRM and ERP systems. This allows them to automate tasks like updating customer records or tracking order status, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, BookletBliss has been able to significantly improve their customer support services, resulting in higher customer satisfaction and increased sales.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to customer inquiries. This significantly reduces the response time and improves the accuracy of the responses.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI provides more relevant search results, making it easier for the support team to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This can help automate certain tasks and enhance efficiency.
* This article provides an example of how a fictive company in the Booklets/Catalogs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
