NovelNook receives hundreds of customer queries daily, ranging from order status inquiries to book recommendations. Using Deskhero's ticket management system, these queries are efficiently categorized and assigned to the appropriate support staff. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest potential responses, significantly reducing response time.
Deskhero's AI also enhances NovelNook's search functionality. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the platform provides more relevant search results to both customers and support staff. This feature has improved the efficiency of the support team and has increased customer satisfaction.
NovelNook also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest book releases and author information. The AI capabilities analyze this data and use it to enhance suggested replies and search results.
With Deskhero's REST API, NovelNook has integrated the platform with their existing systems. This seamless integration allows the support team to access all necessary information from one place, improving their productivity.
Overall, Deskhero's advanced AI capabilities have transformed NovelNook's customer support operations, making them more efficient and customer-centric.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest potential responses to new queries. This reduces the time support staff spend on formulating responses. The AI also enhances search results, making it easier for the team to find relevant information.
How does Deskhero's website scraping feature benefit NovelNook?
The website scraping feature keeps NovelNook's knowledge base updated with the latest book releases and author information. The AI capabilities analyze this data to enhance suggested replies and search results.
Can NovelNook integrate Deskhero with their existing systems?
Yes, with Deskhero's REST API, NovelNook can seamlessly integrate the platform with their existing systems. This allows the support team to access all necessary information from one place.
* This article provides an example of how a fictive company in the Bookstores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
