BootFix Pro uses Deskhero's structured data lists and custom fields to organize and categorize customer queries, repair requests, and feedback. This helps the company to manage tickets efficiently and respond to customers in a timely manner.
The company also utilizes Deskhero's custom email domains and user groups to ensure that all customer communications are centralized and accessible to the relevant teams. This reduces the chances of missing out on important customer emails and enhances collaboration among teams.
With Deskhero's advanced AI capabilities, BootFix Pro is able to generate suggested replies for customer queries based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This not only speeds up the response time but also ensures consistency in the quality of responses.
Furthermore, the AI-powered comprehensive search bar allows BootFix Pro to quickly find relevant content from its vast database of customer interactions, repair manuals, and knowledge base articles. This significantly reduces the time spent on searching for information and enables the customer support team to focus more on resolving customer issues.
Lastly, through Deskhero's REST API, BootFix Pro has been able to integrate the platform with its existing systems and workflows, thereby enhancing its overall efficiency and productivity.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This eliminates the need for manual drafting of responses, thereby improving the response time.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from the company's database. It takes into account the context of the search query to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate the platform with their existing systems and workflows.
* This article provides an example of how a fictive company in the Boot Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
