SoleSavers uses Deskhero's kanban board and tickets management features to track and manage customer queries and repair requests. This helps the company to prioritize tasks and ensure timely resolution of issues.
The company also leverages Deskhero's custom fields and user groups to categorize and assign tasks to the relevant teams. This improves the efficiency of the team and ensures that no task is overlooked.
By using Deskhero's advanced AI capabilities, SoleSavers is able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only enriches the company's knowledge base but also ensures that the information is up-to-date and relevant.
Furthermore, the AI-powered search bar allows SoleSavers to quickly find relevant content from its vast knowledge base. This significantly reduces the time spent on searching for information and enables the customer support team to focus more on resolving customer issues.
Lastly, through Deskhero's REST API, SoleSavers has been able to integrate the platform with its existing systems and workflows, thereby enhancing its overall efficiency and productivity.
How does Deskhero's AI capabilities enrich the company's knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base is always updated with the latest and most relevant information.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from the company's knowledge base. This reduces the time spent on searching for information and allows the customer support team to focus more on resolving customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate the platform with their existing systems and workflows.
* This article provides an example of how a fictive company in the Boot Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
