TunnelTech Ltd. has a large number of technical documents, including manuals, policies, and presentations. Deskhero's AI capabilities transform these documents into structured data lists using OpenAI embeddings, making it easier for the support team to find relevant information when dealing with customer queries.
The AI also generates suggested replies based on previous tickets and knowledge base articles, reducing the time spent by the support team in crafting responses. This allows them to handle more tickets in less time.
Deskhero's AI enhances the search results by leveraging the structured data lists, custom fields, and user groups. This makes it easier for the support team to find relevant information and resolve customer issues more efficiently.
Deskhero's custom email domains and ticket management system allow TunnelTech Ltd. to maintain a professional image while efficiently handling customer queries. The kanban board provides a visual representation of the workflow, making it easier to manage and prioritize tasks.
The REST API allows TunnelTech Ltd. to integrate Deskhero with other systems, further enhancing the efficiency of their customer support.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves efficiency by generating suggested replies based on previous tickets and knowledge base articles, and by enhancing search results. This allows the support team to handle more tickets in less time.
How does Deskhero maintain a professional image?
Deskhero maintains a professional image through custom email domains and a ticket management system that ensures all customer queries are handled efficiently and professionally.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, further enhancing the efficiency of customer support.
* This article provides an example of how a fictive company in the Boring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
