BotanicBoost receives hundreds of customer inquiries daily, ranging from product information requests to technical issues. The company uses Deskhero's AI capabilities to manage these inquiries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent, enhancing the overall customer experience.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles, reducing the time customers spend looking for information.
The AI capabilities also extend to the ticket management system. It categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed promptly. This has significantly reduced the average resolution time and improved customer satisfaction.
Overall, Deskhero's AI capabilities have transformed BotanicBoost's customer support operations, making them more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, speeding up the response time.
How does Deskhero's AI enhance the search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles, reducing the time customers spend looking for information.
How does Deskhero's AI help with ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed promptly. This reduces the average resolution time and improves customer satisfaction.
* This article provides an example of how a fictive company in the Botanical Extracts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
