PlantPure handles a myriad of customer inquiries daily, from product details to shipping information. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for each inquiry.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This not only quickens the response time but also ensures that the responses are accurate and consistent, enhancing the overall customer experience.
Deskhero's AI also improves the search results in the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles, reducing the time customers spend looking for information.
The AI capabilities also extend to the ticket management system. It categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed promptly. This has significantly reduced the average resolution time and improved customer satisfaction.
Overall, by leveraging Deskhero's AI capabilities, PlantPure has been able to provide superior customer support and enhance operational efficiency.
How does Deskhero's AI quicken the response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each inquiry. This content is then processed to generate suggested replies, quickening the response time.
How does Deskhero's AI improve the search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles, reducing the time customers spend looking for information.
How does Deskhero's AI assist in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed promptly. This reduces the average resolution time and improves customer satisfaction.
* This article provides an example of how a fictive company in the Botanical Extracts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
