HerbalHarmony deals with a wide range of customer queries, from product usage instructions to order-related concerns. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for each query.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This not only accelerates the response process but also ensures accuracy and consistency in the responses, thereby improving the quality of customer service.
Deskhero's AI also enhances the search functionality in the knowledge base. It uses the embeddings to deliver the most relevant articles based on customer searches, making it easier for customers to find the information they need.
Furthermore, the AI capabilities extend to ticket management. By categorizing and prioritizing tickets based on their content, the AI ensures that urgent issues are addressed promptly, leading to a significant reduction in the average resolution time.
By leveraging Deskhero's AI capabilities, HerbalHarmony has been able to optimize its helpdesk services, resulting in improved efficiency and increased customer satisfaction.
How does Deskhero's AI accelerate the response process?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each query. This content is then processed to generate suggested replies, accelerating the response process.
How does Deskhero's AI improve the search functionality in the knowledge base?
Deskhero's AI uses the embeddings to deliver the most relevant articles based on customer searches, making it easier for customers to find the information they need.
How does Deskhero's AI assist in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This leads to a significant reduction in the average resolution time.
* This article provides an example of how a fictive company in the Botanical Extracts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
