BottleCrafters Inc. receives a high volume of customer queries daily, ranging from order status inquiries to technical questions about packaging specifications. Prior to implementing Deskhero, their customer support team was overwhelmed with the volume of tickets and struggled to provide timely responses.
With Deskhero's advanced AI capabilities, BottleCrafters Inc. has been able to automate a significant portion of their customer support process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
The AI also enhances search results, allowing the customer support team to quickly find relevant information to resolve customer issues. This has led to a significant improvement in response times and overall customer satisfaction.
Furthermore, the AI's ability to learn from past interactions has enabled BottleCrafters Inc. to continually improve their customer support process. The AI identifies common issues and suggests improvements to the knowledge base and training materials.
Overall, the implementation of Deskhero has transformed BottleCrafters Inc.'s customer support operations, leading to increased efficiency and customer satisfaction.
How has Deskhero's AI improved response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, enhancing the accuracy and relevance of search results.
How does the AI help improve the customer support process?
The AI learns from past interactions to identify common issues and suggest improvements to the knowledge base and training materials.
* This article provides an example of how a fictive company in the Bottling and Packaging Services for Distillers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
