DistillPack Solutions receives a multitude of customer inquiries daily, including questions about their packaging options and requests for order status updates. Prior to using Deskhero, their customer service team struggled to handle the volume of inquiries and provide timely responses.
Deskhero's advanced AI capabilities have automated a large part of DistillPack Solutions' customer service process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, drastically reducing the time taken to respond to customer inquiries.
The AI also enhances search results, allowing the customer service team to quickly find relevant information to address customer concerns. This has led to a significant improvement in response times and overall customer satisfaction.
Moreover, the AI's ability to learn from past interactions has enabled DistillPack Solutions to continually improve their customer service process. The AI identifies common concerns and suggests improvements to the knowledge base and training materials.
Overall, the implementation of Deskhero has transformed DistillPack Solutions' customer service operations, leading to increased efficiency and customer satisfaction.
How has Deskhero's AI improved response times at DistillPack Solutions?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, enhancing the accuracy and relevance of search results.
How does the AI help improve the customer service process?
The AI learns from past interactions to identify common concerns and suggest improvements to the knowledge base and training materials.
* This article provides an example of how a fictive company in the Bottling and Packaging Services for Distillers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
