PackSpirits Ltd. deals with a large number of helpdesk tickets daily, including technical queries about their packaging solutions and requests for order updates. Before implementing Deskhero, managing these tickets was a time-consuming and complex task.
Deskhero's advanced AI capabilities have revolutionized PackSpirits Ltd.'s ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, significantly reducing the time taken to address each ticket.
The AI also improves the search function, enabling the helpdesk team to quickly find relevant information to resolve tickets. This has led to a substantial decrease in resolution times and an increase in customer satisfaction.
Additionally, the AI's ability to learn from past tickets has allowed PackSpirits Ltd. to continually refine their helpdesk process. The AI identifies recurring issues and recommends updates to the knowledge base and training materials.
Overall, the integration of Deskhero has significantly improved PackSpirits Ltd.'s helpdesk services, resulting in higher efficiency and better service quality.
How has Deskhero's AI improved ticket management at PackSpirits Ltd.?
Deskhero's AI uses OpenAI Embeddings to suggest replies to tickets, greatly reducing the time taken to address each ticket.
How does the AI enhance the search function?
The AI uses OpenAI Embeddings to find relevant content, improving the accuracy and relevance of search results.
How does the AI help refine the helpdesk process?
The AI learns from past tickets to identify recurring issues and recommend updates to the knowledge base and training materials.
* This article provides an example of how a fictive company in the Bottling and Packaging Services for Distillers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
