EcoBottle receives a large number of customer queries daily, which range from product inquiries to technical issues. With Deskhero's ticket management system, these inquiries are effectively organized and prioritized. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate responses to customer queries, greatly reducing response times.
Deskhero's AI capabilities also enhance the search functionality of EcoBottle's knowledge base. By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations, the AI can find relevant content quickly and accurately. This feature has improved the productivity of EcoBottle's customer support team by reducing the time spent searching for information.
Additionally, EcoBottle uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring that the customer support team always has the most recent and relevant information at their disposal.
Furthermore, the custom fields and user groups features of Deskhero allow EcoBottle to customize their customer support operations according to their specific needs. The custom fields enable them to capture specific information about each customer query, while the user groups feature allows them to assign different roles and responsibilities within the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed EcoBottle's customer support operations, making them more efficient and effective.
How does Deskhero's AI capabilities improve the efficiency of EcoBottle's customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest appropriate responses to customer queries, reducing response times. They also enhance the search functionality of the knowledge base, reducing the time spent searching for information.
How does Deskhero's website scraping feature benefit EcoBottle?
Deskhero's website scraping feature keeps EcoBottle's knowledge base updated with the latest information. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly.
How does EcoBottle customize their customer support operations using Deskhero?
EcoBottle uses the custom fields and user groups features of Deskhero to customize their customer support operations. The custom fields enable them to capture specific information about each customer query, while the user groups feature allows them to assign different roles and responsibilities within the customer support team.
* This article provides an example of how a fictive company in the Bottling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
