AquaPure's helpdesk services receive a high volume of queries every day. With Deskhero's advanced ticket management system, these queries are efficiently organized and prioritized. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest suitable responses, significantly reducing the time taken to resolve queries.
Deskhero's AI capabilities also improve the search functionality of AquaPure's knowledge base. By leveraging OpenAI Embeddings from previous tickets and uploaded files such as policies, manuals, and presentations, the AI can quickly and accurately find relevant content. This feature has boosted the productivity of AquaPure's helpdesk team by minimizing the time spent searching for information.
Moreover, AquaPure uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base, ensuring the helpdesk team always has the most current and pertinent information.
Furthermore, AquaPure leverages the custom fields and user groups features of Deskhero to tailor their helpdesk services to their specific needs. The custom fields allow them to capture specific information about each query, while the user groups feature enables them to assign different roles and responsibilities within the helpdesk team.
In summary, Deskhero's advanced AI capabilities have revolutionized AquaPure's helpdesk services, making them faster and more effective.
How does Deskhero's AI capabilities enhance the speed and quality of AquaPure's helpdesk services?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest suitable responses, significantly reducing the time taken to resolve queries. They also improve the search functionality of the knowledge base, minimizing the time spent searching for information.
How does AquaPure use Deskhero's website scraping feature?
AquaPure uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base.
How does AquaPure customize their helpdesk services using Deskhero?
AquaPure uses the custom fields and user groups features of Deskhero to tailor their helpdesk services. The custom fields allow them to capture specific information about each query, while the user groups feature enables them to assign different roles and responsibilities within the helpdesk team.
* This article provides an example of how a fictive company in the Bottling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
