EfficientEdge receives a multitude of customer queries on a daily basis. To manage these effectively, they integrated Deskhero into their operations. The kanban board feature of Deskhero helped them visualize their workflow and track the progress of each query.
EfficientEdge also utilized Deskhero's knowledge base feature to upload their policies, manuals, and presentations. This created a rich database of information that could be easily accessed by their customer support team.
The advanced AI capabilities of Deskhero were instrumental in enhancing EfficientEdge's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly improving their response times.
Additionally, the comprehensive search bar made it easy for the customer support team to find relevant information quickly. This feature, combined with the AI capabilities, greatly improved the efficiency of their customer support services.
By leveraging Deskhero's AI capabilities, EfficientEdge was able to enhance their customer support services, resulting in faster response times, improved efficiency, and higher customer satisfaction.
How did Deskhero's AI capabilities enhance EfficientEdge's customer support?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly improved EfficientEdge's response times and overall efficiency.
What role did the kanban board feature play in EfficientEdge's operations?
The kanban board feature of Deskhero helped EfficientEdge visualize their workflow and track the progress of each query, improving their ability to manage customer queries effectively.
How did the comprehensive search bar benefit EfficientEdge?
The comprehensive search bar made it easy for the customer support team to find relevant information quickly. This feature, combined with the AI capabilities, greatly improved the efficiency of their customer support services.
* This article provides an example of how a fictive company in the Business process outsourcing (BPO) services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
