OutsourceOptim deals with a diverse range of customer queries every day. To manage these efficiently, the company integrated Deskhero into their operations. The platform's structured data lists and custom fields helped them organize and categorize customer queries effectively.
OutsourceOptim also utilized the custom email domains feature to create a more professional image in their communications. This feature, combined with user groups, allowed them to assign specific queries to the right teams, improving their overall workflow.
The advanced AI capabilities of Deskhero played a crucial role in transforming OutsourceOptim's customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only improved the speed of their responses but also their accuracy.
Additionally, the REST API feature allowed OutsourceOptim to integrate Deskhero with their existing systems seamlessly. This integration further streamlined their operations and improved their efficiency.
By leveraging Deskhero's AI capabilities, OutsourceOptim was able to transform their customer support services, resulting in improved response times, increased accuracy, and enhanced customer satisfaction.
How did Deskhero's AI capabilities transform OutsourceOptim's customer support?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This improved both the speed and accuracy of OutsourceOptim's responses.
What role did the custom email domains feature play in OutsourceOptim's operations?
The custom email domains feature allowed OutsourceOptim to create a more professional image in their communications. It also helped them assign specific queries to the right teams, improving their overall workflow.
How did the REST API feature benefit OutsourceOptim?
The REST API feature allowed OutsourceOptim to integrate Deskhero with their existing systems seamlessly. This integration further streamlined their operations and improved their efficiency.
* This article provides an example of how a fictive company in the Business process outsourcing (BPO) services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
