ProcessPro handles a large volume of customer queries daily. The company integrated Deskhero into their system to manage these queries more efficiently. By using the ticket management feature, ProcessPro was able to categorize and prioritize tickets based on urgency and relevance.
The company also utilized Deskhero's knowledge base feature, where they uploaded their policies, manuals, and presentations. This allowed them to create a comprehensive database of information that could be easily accessed by their customer support team.
Deskhero's advanced AI capabilities were a game-changer for ProcessPro. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Website scraping feature enabled ProcessPro to gather data from various sources, further enriching their knowledge base. The comprehensive search bar made it easy for the customer support team to find relevant information quickly.
Overall, Deskhero's AI capabilities helped ProcessPro to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How did Deskhero's AI capabilities improve ProcessPro's response times?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
What role did the knowledge base feature play in improving ProcessPro's customer support?
The knowledge base feature allowed ProcessPro to create a comprehensive database of information that could be easily accessed by their customer support team, enhancing their ability to resolve customer queries effectively.
How did website scraping benefit ProcessPro?
Website scraping enabled ProcessPro to gather data from various sources, further enriching their knowledge base and providing additional information to support customer queries.
* This article provides an example of how a fictive company in the Business process outsourcing (BPO) services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
