Brandify Creations receives numerous queries daily from clients seeking updates on their projects, requesting design revisions, or needing technical assistance. Managing these requests manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management using structured data lists and custom fields, significantly reducing manual work.
The AI capabilities of Deskhero have been particularly beneficial for Brandify Creations. The platform's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making the response process quicker and more accurate.
Brandify Creations also uses Deskhero's knowledge base feature to create a self-service portal for their clients. The AI capabilities of Deskhero automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the number of repetitive queries the support team receives.
Deskhero's comprehensive search bar, powered by AI, has made it easier for Brandify Creations' support team to find relevant information quickly. The search results are enhanced by AI, making them more accurate and relevant.
Finally, Brandify Creations uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their support process, making it more efficient and effective.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This makes the response process quicker and more accurate.
How does Deskhero's AI improve the search function?
The search function in Deskhero is powered by AI, which enhances the search results making them more accurate and relevant.
How does Deskhero's AI help in creating a self-service portal?
Deskhero's AI can automatically generate knowledge base articles from various file types and even scrape data from your website. This helps in creating a comprehensive self-service portal for your customers.
* This article provides an example of how a fictive company in the Brand Development & Design Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
