DesignMasters Inc. deals with a high volume of customer queries daily, ranging from project status inquiries to technical support requests. Handling these manually was becoming increasingly challenging. With Deskhero, they were able to automate the ticket management process, improving efficiency and response times.
Deskhero's AI capabilities have been instrumental in enhancing the support process at DesignMasters Inc. The AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies, reducing the time spent crafting responses and increasing accuracy.
DesignMasters Inc. also leverages Deskhero's knowledge base feature to create a self-help portal for their clients. The AI capabilities of Deskhero generate articles from various file types and scrape data from the company's website, reducing the number of repetitive queries received by the support team.
The AI-powered comprehensive search bar in Deskhero has made finding relevant information a breeze for DesignMasters Inc.'s support team. The AI-enhanced search results are more accurate and relevant, improving the overall efficiency of the support process.
DesignMasters Inc. has also integrated Deskhero with their existing systems using the platform's REST API. This seamless integration has further streamlined their support process, making it more efficient and effective.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies. This reduces the time spent crafting responses and increases accuracy.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search results, making them more accurate and relevant. This improves the overall efficiency of the support process.
How does Deskhero's AI help in creating a self-service portal?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from your website. This helps in creating a comprehensive self-service portal for your customers.
* This article provides an example of how a fictive company in the Brand Development & Design Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
