Insightful Brands conducts extensive research and focus groups to provide valuable insights into different brands. They have a vast knowledge base, which they use to answer customer queries and provide support.
However, managing this knowledge base was becoming increasingly challenging. Finding relevant information was time-consuming, and the knowledge base was not being utilized to its full potential.
Insightful Brands turned to Deskhero for a solution. Deskhero's AI capabilities allowed them to leverage their knowledge base more effectively. The AI used OpenAI Embeddings from the knowledge base articles to find relevant content, which was then used to generate suggested replies and enhance search results.
The AI also helped in managing the knowledge base. It could generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This made it easy to keep the knowledge base updated with the latest information.
With Deskhero, Insightful Brands was able to improve their customer support and make better use of their knowledge base. The AI capabilities saved time and increased efficiency, allowing their staff to focus on more important tasks.
How does Deskhero's AI use the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles to find relevant content. This content is then used to generate suggested replies and enhance search results.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites.
Does Deskhero's AI improve the efficiency of customer support?
Yes, by generating suggested replies and enhancing search results, Deskhero's AI can significantly reduce the time taken to respond to customer queries, thereby improving efficiency.
* This article provides an example of how a fictive company in the Brand Research Studies Focus Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
