BrandSavvy conducts various brand research studies and focus groups, resulting in a large volume of customer interactions. Managing these interactions and providing timely support was a challenge.
They turned to Deskhero for a solution. Deskhero's ticket management feature allowed them to organize all customer interactions in a structured manner. The user groups feature enabled them to categorize customers based on various criteria, making it easier to manage interactions.
Deskhero's advanced AI capabilities played a crucial role in improving customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced search results, making it easier for staff to find relevant information quickly. This further improved the efficiency of customer support.
With Deskhero, BrandSavvy was able to improve their customer interaction and support. The AI capabilities not only reduced the time spent on managing interactions but also improved the quality of support, leading to increased customer satisfaction.
How does Deskhero's AI improve customer interaction?
Deskhero's AI improves customer interaction by generating suggested replies to customer queries. It uses OpenAI Embeddings from various sources to find relevant content, which is then used to generate accurate and helpful responses.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by finding relevant content from various sources. It uses advanced machine learning algorithms to provide more accurate and relevant search results.
Can Deskhero's AI handle large volumes of customer interactions?
Yes, Deskhero's AI is designed to handle large volumes of customer interactions. It can generate suggested replies and enhance search results, significantly reducing the time taken to manage interactions.
* This article provides an example of how a fictive company in the Brand Research Studies Focus Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
