BrandScope Research conducts various studies and focus groups to provide insights into different brands. With a large clientele, they often receive numerous queries and requests for support. Managing these manually was proving to be a challenge, leading to delays and inefficiencies.
They turned to Deskhero for a solution. With Deskhero's ticket management feature, they were able to organize all incoming queries and requests in a structured manner. The Kanban board provided a visual representation of the status of each ticket, making it easier to track progress and identify bottlenecks.
Deskhero's advanced AI capabilities played a crucial role in improving efficiency. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
The comprehensive search bar, powered by the same AI, made it easy to find information quickly. The AI also enhanced search results, providing more relevant and accurate information.
BrandScope Research found that Deskhero not only improved their customer support but also freed up their staff to focus on more critical tasks. The AI capabilities reduced the time spent on managing tickets and searching for information, leading to increased productivity and efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same method as generating suggested replies to enhance search results. It finds relevant content from various sources and provides more accurate and relevant search results.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is designed to handle complex queries. It uses advanced machine learning algorithms to understand the context and provide accurate responses.
* This article provides an example of how a fictive company in the Brand Research Studies Focus Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
