CattlePro Breeders has an extensive knowledge base comprising of various documents like breed manuals, feeding guidelines, and health management practices. They use Deskhero's AI capabilities to generate knowledge base articles from these documents, making the information easily accessible to their customers.
The AI uses OpenAI Embeddings from these documents to understand the content and structure it appropriately. This has significantly improved the quality of their knowledge base articles and made them more user-friendly.
Moreover, CattlePro Breeders uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes relevant information from various sources and adds it to their knowledge base, ensuring that their customers always have the latest information.
Additionally, the AI enhances the search results on their helpdesk. When a customer searches for a query, the AI uses the embeddings to find relevant content from their knowledge base, providing accurate and comprehensive answers.
Overall, Deskhero's advanced AI capabilities have significantly enhanced CattlePro Breeders' knowledge base and improved their customer support services.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from various documents like breed manuals, feeding guidelines, and health management practices to understand the content and structure it appropriately. This process generates user-friendly knowledge base articles.
How does the AI keep the knowledge base updated?
CattlePro Breeders uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes relevant information from various sources and adds it to their knowledge base.
How does the AI enhance the search results on the helpdesk?
When a customer searches for a query, the AI uses the embeddings to find relevant content from the knowledge base. This provides accurate and comprehensive answers to the customer's query.
* This article provides an example of how a fictive company in the Breeding of Cattle industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
