RanchMaster Inc. receives a large number of queries and complaints from their customers every day. Managing these tickets efficiently is crucial for their operations. They use Deskhero's advanced AI capabilities to streamline this process.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and comprehensive.
Moreover, the AI analyses the nature of the query and assigns it to the appropriate user group. This ensures that the right team handles the issue, improving the resolution time and increasing customer satisfaction.
RanchMaster Inc. also uses the kanban board feature of Deskhero to track the progress of the tickets. The AI updates the status of the tickets on the board in real-time, providing a clear overview of the ticket management process.
Overall, Deskhero's advanced AI capabilities have significantly improved RanchMaster Inc.'s ticket management process and enhanced their customer support services.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to draft a response, thereby improving the response time.
How does the AI help in assigning tickets to the appropriate user group?
The AI analyses the nature of the query and assigns it to the appropriate user group. This ensures that the right team handles the issue, improving the resolution time and increasing customer satisfaction.
How does the AI update the status of the tickets on the kanban board?
The AI updates the status of the tickets on the kanban board in real-time. This provides a clear overview of the ticket management process.
* This article provides an example of how a fictive company in the Breeding of Cattle industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
