Bovine Elite receives numerous queries from customers regarding their cattle breeds, feeding practices, and health management. With Deskhero's advanced AI capabilities, they are able to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies, reducing the response time significantly.
The AI also enhances the search results on their helpdesk. When a customer searches for a query, the AI uses the embeddings to find relevant content from their extensive knowledge base and scraped website data, providing accurate and comprehensive answers.
Deskhero's AI capabilities also help Bovine Elite in managing their tickets. The AI analyses the nature of the query and assigns it to the appropriate user group, ensuring that the right team handles the issue. This has improved the resolution time and increased customer satisfaction.
Moreover, Bovine Elite uses the REST API feature of Deskhero to integrate their existing systems with the platform. This seamless integration allows them to leverage the AI capabilities across their operations, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Bovine Elite's customer support and helpdesk services, making them more efficient and customer-friendly.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to draft a response, thereby improving the response time.
How does the AI enhance the search results on the helpdesk?
When a customer searches for a query, the AI uses the embeddings to find relevant content from the knowledge base and scraped website data. This provides accurate and comprehensive answers to the customer's query.
How does Deskhero's AI help in managing tickets?
The AI analyses the nature of the query and assigns it to the appropriate user group. This ensures that the right team handles the issue, improving the resolution time and increasing customer satisfaction.
* This article provides an example of how a fictive company in the Breeding of Cattle industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
