Pegasus Purity receives a large volume of inquiries every day. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the response time and improves the accuracy of the replies.
Pegasus Purity also leverages Deskhero's AI to enrich their knowledge base. The AI scrapes data from their website and generates articles from uploaded files. This not only enriches the knowledge base but also ensures that the most relevant and up-to-date information is available for customer support.
Deskhero's AI also plays a crucial role in managing the user groups at Pegasus Purity. By analyzing previous interactions, the AI can predict the needs of different user groups and customize the support accordingly. This personalized approach greatly enhances the user experience.
Pegasus Purity uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed Pegasus Purity's customer support operations. The AI not only streamlines the process but also provides insights that help improve the quality of support.
How does Deskhero's AI suggest replies to tickets at Pegasus Purity?
Deskhero's AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies.
How does Deskhero's AI enhance the knowledge base at Pegasus Purity?
Deskhero's AI scrapes data from the Pegasus Purity's website and generates articles from uploaded files. This enriches the knowledge base and ensures that the most relevant and up-to-date information is available for customer support.
How does Deskhero's AI manage user groups at Pegasus Purity?
Deskhero's AI analyzes previous interactions to predict the needs of different user groups at Pegasus Purity. It then customizes the support accordingly, providing a personalized user experience.
* This article provides an example of how a fictive company in the Breeding of Horses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
