Equine Elite receives numerous inquiries daily, ranging from general questions about horse breeding to specific queries about their horses. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets and knowledge base articles. This significantly reduces the response time and improves customer satisfaction.
Equine Elite also leverages Deskhero's AI capabilities to enhance their knowledge base. The AI scrapes data from their website and generates articles from uploaded files like policies, manuals, and presentations. This not only enriches their knowledge base but also ensures that the most relevant and up-to-date information is available for customer support.
The AI capabilities of Deskhero also play a crucial role in managing the user groups. Based on the analysis of previous interactions, the AI can predict the needs of different user groups and customize the support accordingly. This personalized approach greatly enhances the user experience.
Equine Elite uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed Equine Elite's customer support operations. The AI not only streamlines the process but also provides insights that help improve the quality of support.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes data from the website and generates articles from uploaded files like policies, manuals, and presentations. This enriches the knowledge base and ensures that the most relevant and up-to-date information is available for customer support.
How does Deskhero's AI manage user groups?
Deskhero's AI analyzes previous interactions to predict the needs of different user groups. It then customizes the support accordingly, providing a personalized user experience.
* This article provides an example of how a fictive company in the Breeding of Horses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
