WoolWorld has a comprehensive knowledge base that includes articles, manuals, and policies related to ovine breeding. Managing this vast amount of data was a challenge until they started using Deskhero. The platform's AI capabilities have made it easy to organize and access this information.
Deskhero leverages OpenAI Embeddings from previous tickets and knowledge base articles to quickly find relevant content for customer inquiries. This has significantly reduced the time spent on each ticket, improving the overall efficiency of the customer support team.
The AI also enhances the search results within the platform. When a customer submits a query, the AI sifts through WoolWorld's extensive database to provide the most relevant information. This has resulted in faster resolution times and higher customer satisfaction rates.
Another major advantage is the suggested replies feature powered by OpenAI's ChatGPT. It generates potential responses to customer queries, which the support team can use as a starting point. This not only speeds up the response time but also ensures that the information provided is accurate and consistent.
Finally, the REST API provided by Deskhero allows WoolWorld to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage their customer support services, further enhancing their efficiency.
How does Deskhero's AI improve the management of WoolWorld's knowledge base?
Deskhero's AI improves the management of WoolWorld's knowledge base by quickly finding relevant content for customer inquiries, enhancing search results, and generating suggested replies. This results in faster resolution times and higher customer satisfaction rates.
What is the role of OpenAI's ChatGPT in Deskhero?
OpenAI's ChatGPT powers the suggested replies feature in Deskhero. It generates potential responses to customer queries, which the support team can use as a starting point.
How does Deskhero's REST API benefit WoolWorld?
Deskhero's REST API allows WoolWorld to integrate the platform with their existing systems. This seamless integration makes it easier for the company to manage their customer support services.
* This article provides an example of how a fictive company in the Breeding of ovines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
