ShearGenius has a vast knowledge base consisting of articles, manuals, and policies related to ovine breeding. The AI capabilities of Deskhero have been instrumental in organizing this data and making it easily accessible. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can quickly find relevant content for customer inquiries.
Deskhero's AI also enhances the search results within the platform. When a customer submits a query, the AI sifts through the company's extensive database to provide the most relevant information. This has significantly reduced the time spent on each ticket, improving the overall efficiency of the customer support team.
The suggested replies feature powered by OpenAI's ChatGPT is another major advantage. It generates potential responses to customer queries, which the support team can use as a starting point. This not only speeds up the response time but also ensures that the information provided is accurate and consistent.
Deskhero's AI capabilities also extend to website scraping. ShearGenius regularly updates their website with new information about ovine breeding. The AI can scrape this data and incorporate it into the knowledge base, ensuring that the support team always has the most up-to-date information.
Finally, the REST API provided by Deskhero allows ShearGenius to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage their customer support services, further enhancing their efficiency.
How does Deskhero's AI improve the efficiency of ShearGenius's customer support?
Deskhero's AI improves efficiency by quickly finding relevant content for customer inquiries, enhancing search results, generating suggested replies, and incorporating new information from the company's website into the knowledge base.
What is the role of OpenAI's ChatGPT in Deskhero?
OpenAI's ChatGPT powers the suggested replies feature in Deskhero. It generates potential responses to customer queries, which the support team can use as a starting point.
How does Deskhero's REST API benefit ShearGenius?
Deskhero's REST API allows ShearGenius to integrate the platform with their existing systems. This seamless integration makes it easier for the company to manage their customer support services.
* This article provides an example of how a fictive company in the Breeding of ovines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
