Hog Haven receives numerous queries from customers regarding their breeding techniques, care instructions, and health guidelines. They use Deskhero's ticket management feature to organize these queries and respond efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from trusted sources. This data is then analyzed by the AI to enhance search results, making it easier for the customer support team to find relevant information.
Hog Haven uses Deskhero's custom fields and user groups features to categorize their customers based on their needs and preferences. This helps in providing personalized responses, improving customer satisfaction.
Through Deskhero's REST API, Hog Haven has integrated their existing systems with the platform, creating a unified workspace for their customer support team. This has reduced data redundancy and improved the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have enabled Hog Haven to provide timely and accurate responses to their customers, thereby enhancing their reputation in the porcine breeding industry.
How has Deskhero improved Hog Haven's response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
How does Deskhero help in providing personalized responses?
Deskhero's custom fields and user groups features allow Hog Haven to categorize their customers based on their needs and preferences, helping in providing personalized responses.
How has Deskhero enhanced the search results?
Deskhero's AI capabilities analyze the data scraped from trusted sources to enhance search results, making it easier for the customer support team to find relevant information.
* This article provides an example of how a fictive company in the Breeding of porcines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
