PiggyPro Ltd., a prominent player in the swine breeding industry, was struggling to keep their knowledge base updated and relevant. They needed a solution that could automatically update the knowledge base with the latest information and make it easily accessible to their support team.
Deskhero's AI capabilities provided the perfect solution for PiggyPro. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to update the knowledge base automatically.
The AI also generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, the AI enhances the search results within the knowledge base. The support team can quickly find the information they need to assist customers, reducing the overall ticket resolution time.
With Deskhero's AI capabilities, PiggyPro Ltd. was able to maintain an updated and comprehensive knowledge base. This led to improved efficiency of the support team and higher customer satisfaction.
How does Deskhero's AI update the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to update the knowledge base automatically.
Can the AI generate knowledge base articles from different file types?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from the company's website.
What were the benefits of using Deskhero's AI capabilities for PiggyPro Ltd.?
PiggyPro Ltd. was able to maintain an updated and comprehensive knowledge base, leading to improved efficiency of the support team and higher customer satisfaction.
* This article provides an example of how a fictive company in the Breeding of Swine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
