SwineMaster Inc., a leading company in the swine breeding industry, was facing challenges in managing the increasing volume of customer queries and complaints. They needed a solution that could not only manage these tickets effectively but also provide quick and accurate responses.
Deskhero's AI capabilities came as a game-changer for SwineMaster. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered suggested replies significantly reduced the time taken to respond to customer queries. It also improved the accuracy of the responses, as it pulled information from a wide range of sources including previous similar tickets and knowledge base articles.
The AI-enhanced search results also proved beneficial for SwineMaster's support team. They could quickly find relevant information to assist customers, reducing the overall ticket resolution time.
SwineMaster Inc. saw a significant improvement in their customer satisfaction scores after implementing Deskhero's AI capabilities. The faster response and resolution times led to happier customers and a more efficient support team.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results. It pulls relevant information from various sources to provide comprehensive and accurate search results.
What were the benefits of using Deskhero's AI capabilities?
SwineMaster Inc. experienced faster response and resolution times, improved accuracy of responses, and increased customer satisfaction after implementing Deskhero's AI capabilities.
* This article provides an example of how a fictive company in the Breeding of Swine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
