HogHero Corp., a major company in the swine breeding industry, was dealing with a large volume of customer support tickets. They needed a solution that could help them manage these tickets more efficiently and provide quicker responses.
Deskhero's AI capabilities provided the ideal solution for HogHero. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies for the tickets.
The AI also categorizes the tickets based on their content, making it easier for the support team to prioritize and handle them. This significantly reduced the time taken to sort and respond to the tickets.
Moreover, the AI-enhanced search results helped the support team find relevant information quickly, further reducing the ticket resolution time.
With Deskhero's AI capabilities, HogHero Corp. was able to manage their customer support tickets more efficiently. This led to faster response times, improved customer satisfaction, and a more productive support team.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies for the tickets. It also categorizes the tickets based on their content, making it easier for the support team to handle them.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results. It pulls relevant information from various sources to provide comprehensive and accurate search results.
What were the benefits of using Deskhero's AI capabilities for HogHero Corp.?
HogHero Corp. experienced faster response times, improved customer satisfaction, and a more productive support team after implementing Deskhero's AI capabilities.
* This article provides an example of how a fictive company in the Breeding of Swine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
