Hoppy Trails Brewpub has a diverse customer base with varied inquiries ranging from beer brewing processes to event reservations. The company uses Deskhero's ticket management system to handle these inquiries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets using OpenAI embeddings, enabling the system to suggest relevant replies to new tickets, significantly reducing response times.
The brewpub also utilizes Deskhero's custom fields feature to categorize tickets based on the type of inquiry. This allows the AI to learn from each category separately, improving the accuracy of suggested replies over time.
Deskhero's knowledge base feature is used by Hoppy Trails to store information about their brewing processes, events, and policies. The AI capabilities of Deskhero analyze this data and generate articles that are easy for customers to understand. This has reduced the number of tickets related to these topics.
Deskhero's website scraping feature is used to keep the knowledge base up-to-date with the latest information from the brewpub's website. This ensures that the AI always has the most recent data to work with when suggesting replies or generating articles.
Finally, Hoppy Trails uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets using OpenAI embeddings to suggest relevant replies to new tickets. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance the accuracy of the knowledge base?
Deskhero's AI analyzes the data in the knowledge base and generates articles that are easy for customers to understand. This reduces the number of tickets related to topics covered in the knowledge base.
How does Deskhero's website scraping feature help keep the knowledge base up-to-date?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website. This ensures that the AI always has the most recent data to work with when suggesting replies or generating articles.
* This article provides an example of how a fictive company in the Brewpubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
