Barley & Hops Brewery receives a high volume of customer inquiries daily. They use Deskhero's ticket management system to handle these inquiries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets using OpenAI embeddings, providing suggested replies to new tickets, which significantly reduces response times.
Deskhero's custom fields feature is utilized by Barley & Hops to categorize tickets based on the type of inquiry. This allows the AI to learn from each category separately, improving the accuracy of suggested replies over time.
Barley & Hops uses Deskhero's knowledge base feature to store information about their beers, brewing processes, and events. The AI capabilities of Deskhero analyze this data and generate articles that are easy for customers to understand. This has led to a decrease in the number of tickets related to these topics.
The brewery also uses Deskhero's website scraping feature to keep the knowledge base up-to-date with the latest information from their website. This ensures that the AI always has the most recent data to work with when suggesting replies or generating articles.
Finally, Barley & Hops uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets using OpenAI embeddings to suggest relevant replies to new tickets. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance the accuracy of the knowledge base?
Deskhero's AI analyzes the data in the knowledge base and generates articles that are easy for customers to understand. This reduces the number of tickets related to topics covered in the knowledge base.
How does Deskhero's website scraping feature help keep the knowledge base up-to-date?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website. This ensures that the AI always has the most recent data to work with when suggesting replies or generating articles.
* This article provides an example of how a fictive company in the Brewpubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
